Return & Refund Policy
Return Policy
If for any reason you are not satisfied with your purchase, you may initiate a return within 18 days from the date of delivery. Please note that the item must be unused, in its original condition, and in the original packaging. To initiate a return, please contact our customer support team via email at [email protected]. They will guide you through the return process and provide you with the necessary instructions.
Returns are accepted for the following reasons:
- Defective or damaged items: If your item arrives defective or damaged, please contact us immediately to arrange for a return or exchange.
- Incorrect items: If you receive an incorrect item, please contact us immediately to arrange for a return or exchange.
- Unsatisfied with the product: If you are unsatisfied with the product, please contact us within 18 days of receipt to arrange for a return or exchange. Please note that shipping fees are non-refundable, and return shipping fees are the responsibility of the customer.
Refund Policy
Once we receive the returned item and verify that it meets the return policy criteria, we will process your refund. Please allow up to 5-7 business days for the refund to be processed and reflected in your original payment method. The refund amount will exclude any shipping fees and may be subject to applicable taxes.
Exchanges
Unfortunately, we do not offer direct exchanges for returned items. If you wish to exchange an item, you will need to initiate a return as per our return policy and place a new order for the desired item.
Please note that shipping fees are non-refundable, and return shipping fees are the responsibility of the customer.
Business Days
Our business days are Monday through Sunday, excluding US holidays.
Contact Us
If you have any questions or concerns regarding our return and refund policy or need assistance with a return, please don’t hesitate to reach out to our customer support team. You can contact us via email at [email protected]. We strive to respond to all inquiries within 24-48 hours and provide you with the necessary support to ensure a satisfactory resolution.